Last updated: August 2026

At Pureauniq Lifestyle, we want you to be happy with your purchase. If you experience an issue with your order, please contact us so we can assist.

1. Damaged or Incorrect Items

If your order arrives damaged, defective or you receive the incorrect item, please contact us within 7 days of delivery at sales@pureauniqlifestyle.co.za.

Please provide your order number and clear photographs of the item and packaging so that we can assess the issue and arrange an appropriate replacement, repair or refund where applicable.

2. Change of Mind

Change-of-mind returns are accepted only where the product is eligible for return and is unused, undamaged and in its original packaging.

Return shipping costs may be the customer’s responsibility unless the item is faulty, damaged or incorrectly supplied.

3. Customised & Made-to-Order Products

Customised, personalised and made-to-order products cannot be returned or refunded due to a change of mind once production has started, unless the product is defective, damaged or incorrectly made.

4. Refunds

Where a refund is approved, it will be processed using the original payment method where reasonably possible. Processing times may vary depending on the payment provider or financial institution.

5. Sale & Promotional Items

Items purchased during a sale or promotional offer may be subject to specific return or refund conditions, which will be communicated as part of the promotion.

6. Non-Returnable Items

For hygiene and safety reasons, certain products may not be eligible for return once opened or used. This may include bath and beauty products and other products where applicable.

7. Contact Us

For any return, refund or product-related enquiry, please contact:

Email: sales@pureauniqlifestyle.co.za

Nothing in this policy is intended to limit your rights under applicable South African consumer protection laws.